The Email Helpline

Check Email Deliverability

Setting up an email account might take a few steps, but it's not difficult if you follow the correct instructions.
Below, you'll find detailed guides for configuring and logging into popular email services on different devices.

Quick Email Provider Links

AOL Mail Guide
Charter Spectrum Guide
SBCGlobal Guide
Bellsouth Guide
Roadrunner Guide
Email Deliverability

AOL Mail Setup & Login Guide

How to Set Up AOL Mail on Windows

  1. Open Windows Mail app from the Start menu
  2. Click on Settings (gear icon) and select "Manage Accounts"
  3. Click "Add Account" and enter your AOL email address
  4. Select "Advanced Setup" and choose "Internet Email"
  5. Enter the following information:
    • Account Name: Your AOL email address
    • Your Name: Your display name
    • Incoming Mail Server: imap.aol.com
    • Account Type: IMAP
    • Email Address: Your AOL email address
    • Password: Your AOL password
    • Outgoing Mail Server (SMTP): smtp.aol.com
    • Make sure all security checkboxes are selected
  6. Click "Sign in" to complete the setup

How to Set Up AOL Mail on Android

  1. Open the Email application on your Android device
  2. Tap on "Add Account" or "+" icon if you already have other accounts configured
  3. Enter your AOL email address and password
  4. Select "Manual Setup" and choose "IMAP" for account type
  5. For incoming server settings:
    • Email Address: Your AOL email address
    • Username: Your full AOL email address
    • Password: Your AOL password
    • IMAP Server: imap.aol.com
    • Security Type: SSL
    • Port: 993
  6. For outgoing server settings:
    • SMTP Server: smtp.aol.com
    • Security Type: SSL
    • Port: 465
    • Check "Require Authentication"
  7. Enter a name for the account and tap "Done"

How to Set Up AOL Mail on iOS (iPhone/iPad)

  1. Go to Settings on your iOS device
  2. Tap "Passwords & Accounts" (or "Mail" in newer iOS versions)
  3. Tap "Add Account"
  4. Select "Other" at the bottom of the list
  5. Tap "Add Mail Account"
  6. Enter your name, AOL email address, password, and a description
  7. Tap "Next" and select "IMAP"
  8. For incoming mail server:
    • Host Name: imap.aol.com
    • Username: Your full AOL email address
    • Password: Your AOL password
  9. For outgoing mail server:
    • Host Name: smtp.aol.com
    • Username: Your full AOL email address
    • Password: Your AOL password
  10. Tap "Next" and then "Save"

How to Set Up AOL Mail on macOS

  1. Open Mail app on your Mac
  2. Go to "Mail" menu and select "Add Account"
  3. Select "Other Mail Account" and click "Continue"
  4. Enter your name, AOL email address, and password
  5. Click "Sign In"
  6. If automatic setup fails, enter the following information:
    • Incoming Mail Server: imap.aol.com
    • Outgoing Mail Server: smtp.aol.com
    • Username: Your full AOL email address
    • Password: Your AOL password
  7. Click "Sign In" to complete the setup
AOL Mail Login Help

To log in to your AOL Mail account directly, visit mail.aol.com and enter your username and password. If you're having trouble accessing your account, make sure your caps lock is off and your username and password are entered correctly.

Charter Spectrum Email Setup & Login Guide

How to Set Up Charter Spectrum Email on Windows

  1. Open Windows Mail app from the Start menu
  2. Click on Settings (gear icon) and select "Manage Accounts"
  3. Click "Add Account" and enter your Charter Spectrum email address
  4. Select "Advanced Setup" and choose "Internet Email"
  5. Enter the following information:
    • Account Name: Your Charter Spectrum email address
    • Your Name: Your display name
    • Incoming Mail Server: mobile.charter.net
    • Account Type: IMAP
    • Email Address: Your Charter Spectrum email address
    • Password: Your Charter Spectrum password
    • Outgoing Mail Server (SMTP): mobile.charter.net
    • Make sure all security checkboxes are selected
  6. Click "Sign in" to complete the setup

How to Set Up Charter Spectrum Email on Android

  1. Open the Email application on your Android device
  2. Tap on "Add Account" or "+" icon if you already have other accounts configured
  3. Enter your Charter Spectrum email address and password
  4. Select "Manual Setup" and choose "IMAP" for account type
  5. For incoming server settings:
    • Email Address: Your Charter Spectrum email address
    • Username: Your full email address
    • Password: Your Charter Spectrum password
    • IMAP Server: mobile.charter.net
    • Security Type: SSL/TLS
    • Port: 993
  6. For outgoing server settings:
    • SMTP Server: mobile.charter.net
    • Security Type: SSL/TLS
    • Port: 587
    • Check "Require Authentication"
  7. Enter a name for the account and tap "Done"

How to Set Up Charter Spectrum Email on iOS (iPhone/iPad)

  1. Go to Settings on your iOS device
  2. Tap "Passwords & Accounts" (or "Mail" in newer iOS versions)
  3. Tap "Add Account"
  4. Select "Other" at the bottom of the list
  5. Tap "Add Mail Account"
  6. Enter your name, Charter email address, password, and a description
  7. Tap "Next" and select "IMAP"
  8. For incoming mail server:
    • Host Name: mobile.charter.net
    • Username: Your full Charter email address
    • Password: Your Charter password
  9. For outgoing mail server:
    • Host Name: mobile.charter.net
    • Username: Your full Charter email address
    • Password: Your Charter password
  10. Tap "Next" and then "Save"
Charter Spectrum Email Login Help

To log in to your Charter Spectrum email account directly, visit webmail.spectrum.net and enter your email address and password. If you're having trouble accessing your account, you can try the password recovery options on the login page.

SBCGlobal Email Setup & Login Guide

How to Set Up SBCGlobal Email on Windows

  1. Open Windows Mail app from the Start menu
  2. Click on Settings (gear icon) and select "Manage Accounts"
  3. Click "Add Account" and enter your SBCGlobal email address
  4. Select "Advanced Setup" and choose "Internet Email"
  5. Enter the following information:
    • Account Name: Your SBCGlobal email address
    • Your Name: Your display name
    • Incoming Mail Server: inbound.att.net
    • Account Type: IMAP
    • Email Address: Your SBCGlobal email address
    • Password: Your SBCGlobal password
    • Outgoing Mail Server (SMTP): outbound.att.net
    • Make sure all security checkboxes are selected
  6. Click "Sign in" to complete the setup

How to Set Up SBCGlobal Email on Android

  1. Open the Email application on your Android device
  2. Tap on "Add Account" or "+" icon if you already have other accounts configured
  3. Enter your SBCGlobal email address and password
  4. Select "Manual Setup" and choose "IMAP" for account type
  5. For incoming server settings:
    • Email Address: Your SBCGlobal email address
    • Username: Your full email address
    • Password: Your SBCGlobal password
    • IMAP Server: inbound.att.net
    • Security Type: SSL
    • Port: 993
  6. For outgoing server settings:
    • SMTP Server: outbound.att.net
    • Security Type: SSL
    • Port: 465
    • Check "Require Authentication"
  7. Enter a name for the account and tap "Done"

How to Set Up SBCGlobal Email on iOS (iPhone/iPad)

  1. Go to Settings on your iOS device
  2. Tap "Passwords & Accounts" (or "Mail" in newer iOS versions)
  3. Tap "Add Account"
  4. Select "Other" at the bottom of the list
  5. Tap "Add Mail Account"
  6. Enter your name, SBCGlobal email address, password, and a description
  7. Tap "Next" and select "IMAP"
  8. For incoming mail server:
    • Host Name: inbound.att.net
    • Username: Your full SBCGlobal email address
    • Password: Your SBCGlobal password
  9. For outgoing mail server:
    • Host Name: outbound.att.net
    • Username: Your full SBCGlobal email address
    • Password: Your SBCGlobal password
  10. Tap "Next" and then "Save"
SBCGlobal Email Login Help

To log in to your SBCGlobal email account directly, visit currently.att.yahoo.com and enter your email address and password. SBCGlobal accounts are now managed through AT&T's partnership with Yahoo, so you'll use the AT&T Yahoo login page.

Bellsouth Email Setup & Login Guide

How to Set Up Bellsouth Email on Windows

  1. Open Windows Mail app from the Start menu
  2. Click on Settings (gear icon) and select "Manage Accounts"
  3. Click "Add Account" and enter your Bellsouth email address
  4. Select "Advanced Setup" and choose "Internet Email"
  5. Enter the following information:
    • Account Name: Your Bellsouth email address
    • Your Name: Your display name
    • Incoming Mail Server: inbound.att.net
    • Account Type: IMAP
    • Email Address: Your Bellsouth email address
    • Password: Your Bellsouth password
    • Outgoing Mail Server (SMTP): outbound.att.net
    • Make sure all security checkboxes are selected
  6. Click "Sign in" to complete the setup

How to Set Up Bellsouth Email on Android

  1. Open the Email application on your Android device
  2. Tap on "Add Account" or "+" icon if you already have other accounts configured
  3. Enter your Bellsouth email address and password
  4. Select "Manual Setup" and choose "IMAP" for account type
  5. For incoming server settings:
    • Email Address: Your Bellsouth email address
    • Username: Your full email address
    • Password: Your Bellsouth password
    • IMAP Server: inbound.att.net
    • Security Type: SSL
    • Port: 993
  6. For outgoing server settings:
    • SMTP Server: outbound.att.net
    • Security Type: SSL
    • Port: 465
    • Check "Require Authentication"
  7. Enter a name for the account and tap "Done"

How to Set Up Bellsouth Email on iOS (iPhone/iPad)

  1. Go to Settings on your iOS device
  2. Tap "Passwords & Accounts" (or "Mail" in newer iOS versions)
  3. Tap "Add Account"
  4. Select "Other" at the bottom of the list
  5. Tap "Add Mail Account"
  6. Enter your name, Bellsouth email address, password, and a description
  7. Tap "Next" and select "IMAP"
  8. For incoming mail server:
    • Host Name: inbound.att.net
    • Username: Your full Bellsouth email address
    • Password: Your Bellsouth password
  9. For outgoing mail server:
    • Host Name: outbound.att.net
    • Username: Your full Bellsouth email address
    • Password: Your Bellsouth password
  10. Tap "Next" and then "Save"
Bellsouth Email Login Help

To log in to your Bellsouth email account directly, visit currently.att.yahoo.com and enter your email address and password. Bellsouth accounts are now managed through AT&T's partnership with Yahoo, so you'll use the AT&T Yahoo login page.

Roadrunner Email Setup & Login Guide

How to Set Up Roadrunner Email on Windows

  1. Open Windows Mail app from the Start menu
  2. Click on Settings (gear icon) and select "Manage Accounts"
  3. Click "Add Account" and enter your Roadrunner email address
  4. Select "Advanced Setup" and choose "Internet Email"
  5. Enter the following information:
    • Account Name: Your Roadrunner email address
    • Your Name: Your display name
    • Incoming Mail Server: mail.twc.com or mail.spectrum.net
    • Account Type: IMAP
    • Email Address: Your Roadrunner email address
    • Password: Your Roadrunner password
    • Outgoing Mail Server (SMTP): mail.twc.com or mail.spectrum.net
    • Make sure all security checkboxes are selected
  6. Click "Sign in" to complete the setup

How to Set Up Roadrunner Email on Android

  1. Open the Email application on your Android device
  2. Tap on "Add Account" or "+" icon if you already have other accounts configured
  3. Enter your Roadrunner email address and password
  4. Select "Manual Setup" and choose "IMAP" for account type
  5. For incoming server settings:
    • Email Address: Your Roadrunner email address
    • Username: Your full email address
    • Password: Your Roadrunner password
    • IMAP Server: mail.twc.com or mail.spectrum.net
    • Security Type: SSL
    • Port: 993
  6. For outgoing server settings:
    • SMTP Server: mail.twc.com or mail.spectrum.net
    • Security Type: SSL
    • Port: 587
    • Check "Require Authentication"
  7. Enter a name for the account and tap "Done"

How to Set Up Roadrunner Email on iOS (iPhone/iPad)

  1. Go to Settings on your iOS device
  2. Tap "Passwords & Accounts" (or "Mail" in newer iOS versions)
  3. Tap "Add Account"
  4. Select "Other" at the bottom of the list
  5. Tap "Add Mail Account"
  6. Enter your name, Roadrunner email address, password, and a description
  7. Tap "Next" and select "IMAP"
  8. For incoming mail server:
    • Host Name: mail.twc.com or mail.spectrum.net
    • Username: Your full Roadrunner email address
    • Password: Your Roadrunner password
  9. For outgoing mail server:
    • Host Name: mail.twc.com or mail.spectrum.net
    • Username: Your full Roadrunner email address
    • Password: Your Roadrunner password
  10. Tap "Next" and then "Save"
Roadrunner Email Login Help

To log in to your Roadrunner email account directly, visit webmail.spectrum.net and enter your email address and password. Note that Roadrunner (RR.com) email accounts are now managed by Spectrum after the merger with Time Warner Cable.

Common Email Setup Issues & Troubleshooting

Connection Problems

If you're having trouble connecting to your email server, check the following:

  • Verify that your internet connection is working properly
  • Double-check the server addresses, ports, and security settings
  • Ensure your username and password are entered correctly
  • Check if your email provider is experiencing any service outages

Authentication Errors

If you receive authentication errors:

  • Confirm that your password is correct and hasn't expired
  • Some providers require app-specific passwords for third-party email clients
  • You may need to enable "less secure app access" in your account settings
  • Try resetting your password and updating it in your email client

SSL Certificate Errors

For SSL certificate errors:

  • Make sure your device's date and time are set correctly
  • Check if your email client is up to date
  • Try selecting the option to "Accept all certificates" temporarily
  • Contact your email provider if the issue persists